Ruben's story

14 Jun 2023

My journey into Lifeline actually started at the pub (out of all places)! Just over 5 years ago, I was talking to a good friend of mine who joined Lifeline as a Telephone Crisis Supporter.

Hearing my friend's journey of being there for people going through tough times saw myself take up the opportunity to apply to be a Telephone Crisis Supporter for Lifeline - and I've never looked back! Behind this conversation, I had also only recently lost my late father to suicide. My involvement with Lifeline was, and is still, to honour my father and to ensure no one person, family or community has to experience the loss of someone close to them - to suicide.
Lifeline has allowed myself to be involved in a number of initiatives. For the past 5 years, I have been a Telephone Crisis Supporter and I have also been involved in the Crisis Text Service for over 9 months. Most recently, I was also given the opportunity to be the host of Lifeline's podcast series, "Holding onto Hope" and have gladly shared my experience with Lifeline onto my dear Mother, who has been with Lifeline for over 18 months now!

In recognition of the work I've done and will continue to do, I was recently named a National Ambassador for Lifeline. This role will see me advocate for the organisation and to represent the 4,500 Telephone Crisis Supporters across Australia.
As the host of Lifeline’s "Holding onto Hope" podcast series, I've been so fortunate enough to hear from some of the most inspirational everyday Australians as they've shared personal journeys with mental health and suicidality. The series takes listeners on a journey, hearing personal stories about lived experience of suicidality, the struggles of mental health and the inspiration and support they’ve used to find hope in their darkest times. I strongly encourage anyone who finds comfort in listening to the stories of people who have experienced the value of reaching out for help, to give this podcast a listen. You can listen to the podcast, via your preferred podcast player.
Whether it's been my time on the phone or hosting the podcast, I think it's important to recognise that everyone has their own story. Too often our own struggles or crises are bundled together. I've recognised that there is no 'one size fits all' approach when it comes to our own mental health. At the end of the day, we're all on our own journey but we should never feel alone in our own journey, too. Like what Lifeline offers, all of us need to utilise the support around us....especially when we need it the most. 
Your effort and money will go a long way so that the many volunteers can continue to courageously give their time to people that need it the most. We're not counsellors or psychologists - we are everyday people available 24/7 to ensure that no Australian has to face their toughest times alone.
Check out our Stories section to read more mental health-related articles.

If you or someone you know is experiencing mental health challenges, Lifeline offers 24/7 crisis support on 131 114.